Alices Adventures in Wonderland Study Questions

'Alice's Adventures in Wonderland' Study Questions Alice in Wonderland (Alices Adventures in Wonderland) is a famous and beloved childrens classic by Lewis Carroll. You may find these questions useful for book club discussions, Â  to help you with your studies, or to help with any discussion of the book. Questions for Study and Discussion What is significant about the title?What are the conflicts in Alice in Wonderland? What types of conflict (physical, moral, intellectual, or emotional)?How does Lewis Carroll reveal character in Alice in Wonderland?What are some themes in the story? How do they relate to the plot and characters?What are some symbols in Alice in Wonderland? How do they relate to the plot and characters?Is Alice consistent in her actions? Is she a fully developed character? How? Why?Does Alice change and/or develop as a human being?How does Alice relate to other characters in the book?Do you find the characters likable? Are the characters persons you would want to meet?Does the story end the way you expected? How? Why?What is the central/primary purpose of the story? Is the purpose important or meaningful?How does the past figure into the novel?How essential is the setting to the story? Could the story have taken place anywhere else?How does Carroll use poetry in this novel? Why?Would you recommend thi s novel to a friend?

Had Large Impact on Society Essays

Had Large Impact on Society Essays Had Large Impact on Society Essay Had Large Impact on Society Essay Is new and better technology being researched and developed to help improve human life. It seems that by the time you purchase the newest top of the line flat screen television, computer, car, etc. And get home theres already something newer, better and/or faster Just released to the public. Technology has changed the way we live our daily lives and will continue to evolve. During this paper I will discuss five different types of technology that I consider to be breakthrough and changed the way society lives in a positive manner. It is hard to pinpoint the exact date because of the different prototypes and first enervation versions but in the us and asss two companies IBM and Apple began producing desktop/personal computers to the public. The computer changed the way almost everything is done for the world. It made calculations, communication, storage for individuals and businesses faster, better, and more efficient. The evolution of the computer has come a long way since then, and has changed how everything Is done. It has made the phone and postal mall almost obsolete In certain cases, because It makes It faster and easier to complete certain tasks that would take much longer doing by the human brain and/or hands. The computer also made the typewriter obsolete with its ability to generate paperwork faster, cleaner, and easier to go back and edit. The second biggest technology breakthrough Id like to discuss is the internet. A government developed in the ass, which later was decided to benefit to the public changed everything including advancing the use of the computer even more. : One main reason the internet is a breakthrough is research. The internet is overloaded with useful information which is available at the click of a button. Students rarely need to visit a library anymore because all the Information can be obtained through search engine within seconds from the comfort of their home. It some cases a student even download a book to read rather than purchase or rent from the library which saves money and time. Businesses use features such as emails or electronic transactions to buy/sell products by the Internet making It easier for consumers and other businesses to do business. This allows for more revenue and faster turnaround for everyone. Email is used to communicate rather than by mail. What used to take days to come by posted mail now takes seconds. The internet can be used even for easier communication such as meetings via internet. Instead of traveling to do business or discuss matters with other people or businesses voices and live video feed can be used with computers and the internet at a moments notice. Now even with internet connections available wirelessly from practically anywhere it has become even that much more efficient and convenient. The third technology breakthrough for my paper Is the cell phone. The first mobile phone was Invented In the 1 cays which was nothing compared to what we consider a mobile cellular phone In 2009. The cell phone allows an Individual to be contacted at anytime and anywhere, signal permitting. Todays pricing, features, and quality of cell pones NAS mace teen Marlene pone almost out AT commission so to speak. Some people dont even bother having a home phone with the hustle and busy schedules people keep today. The cell phone can surf the internet at high speeds, email, display high quality video output, take photographs, record videos, store large size computer files, text message other cellular devices, instant messenger via internet connection, play video games and music, and fits in a pant pocket comfortably with no wires attached its no wonder why so many people have one. It even has made some computer features obsolete. All these features available virtually anywhere in the world from a small handheld portable device was never expected 20 years ago. Another technology breakthrough is the automotive GAPS. The automotive global positioning system has changed the automobile forever and the way transportation/ traveling is done forever. The release of the first automotive GAPS system was in the early asss which is said to be by Honda. The GAPS system is replacing the common map and websites such as Manifest. Current models allow users to plan a trip at he use of a touch screen device that has up to date maps. GAPS system can display travel time, distance, step by step directions, direct users with a computerized voice, warn of traffic patterns, accidents, construction, etc. ND provide alternate routes. This makes driving safer, faster, and gives a feeling of peace of mind. Drivers dont have to try and read a map while driving or get stuck in traffic ever again. The GAPS system now even comes standard some newer vehicles built into the center console with other features such as something simple as a CD player. GAPS systems are now also used by businesses as well and have helped a great de al. Businesses who are involved in automotive transportation or deliveries use GAPS systems to plan daily routes making them faster and more efficient. This makes it that much better for the buyer and seller. It also allows for improved fuel efficiency by shortening travel times. With the issues we have with oil/gas prices currently that can help make an impact on your average driver or a business. The final breakthrough in my opinion is the creation of the MR. machine. This machine invented in the asss by Dry. Damning changed the medical industry forever. This device has saved many lives and I personally have received the benefits of this machine. The MR. allows for a full internal scan of the human body with the use of magnets. It can catch early signs of diseases such as cancer or internal infections. Early detection of cancer using MR. machines has many lives and made the road to recovery much smoother for patients. If it wasnt for Mrs. I most likely would have lost my Uncle to lung cancer. The MR. caught early signs of cancer and allowed for plenty of time to correct the problem and prevent his early death. This is Just one of many of the benefits of an MR. machine.

Music Cultures & Marketing Principles Essay Example | Topics and Well Written Essays - 1500 words - 1

Music Cultures & Marketing Principles - Essay Example Presently, digital media is a mass source in context of production, consumption and distribution of music. The growing competition in the entertainment industry has resulted in a greater demand for strong marketing strategy so that the industry is protected from piracy and distribution is not hampered in the process. The music industry can be classified in two sectors: music recording and musical events (Vaccaro and Cohn, 2004). The paper focuses on discussing various components of marketing mix that has positive impact on the industry as a whole. Music industry is primarily defined by the creation and selling of music by an individual or by certain company. The recording industry is one of the primary sources of income in the music and entertainment industry. There are a number of individuals who operate within the music industry namely, music composer, lyricists, instrumentalists, music publishers, producers, sound engineers and legal managers. The functions in the recording industry do not end with just creation of music; it is rather the first step which is followed by several other steps such as giving the music shape of commodity in the form of CDs, DVDs and soft copies, marketing and promoting the recorded sound and selling the same at a pre-decided price (Hull, Hutchison and Strasser, 2011). Rapid evolution of interactive marketing methods and online distribution channels, following ongoing marketing trends may not prove sufficient for recording companies. The companies need to focus developing marketing strategy for the future while considering current trends as the base. Two important measures that these companies require adopting include legalisation of the music they produce so as to gain control and undertake measure to compete with piracy as going by the trend, it is almost impossible for even legal institutions to stop piracy. In the following section, each element of marketing mix has been discussed elaborately that record

MHE503 Survey of Emergency and Disaster Mgt Module 2 SLP Essay

MHE503 Survey of Emergency and Disaster Mgt Module 2 SLP - Essay Example 1. STORM: 36095.9 Number of Deaths 2. FLOOD: 3068.3 Number of Deaths 3. MASS MOVEMENT WET: 2710.4 Number of Deaths 4. EPIDEMIC: 571.1 Number of Deaths Columns 4: Rank the disasters in terms of average number affected per disaster during the past 30 years. Use a scale between 1 and 4, with '1' referring to the highest number affected per disaster and '4' referring to the lowest number affected per disaster. 1. STORM: 95717646 Total Affected 2. FLOOD: 14312765 Total Affected 3. MASS MOVEMENT WET: 333895 Total Affected 4. EPIDEMIC: 17803.1 Total affected Columns 5: Rank the disasters in terms of average cost per disaster during the past 30 years. Use a scale between 1 and 4, with '1' referring to the highest cost per disaster and '4' referring to the lowest cost per disaster. AVERAGE COST RANKING 1. STORM: $5502262.3 2. FLOOD: $1256048.9 3. MASS MOVEMENT WET: $34712.2 4. EPIDEMIC: $0 Columns 6: Rank the disasters in terms of expected warning time as follows: 1) no warning, 2) 1-24 hours warning, 3) >24 hours warning. Mass Movement Wet: [possible no warning] Flood: [1-24 hours warning] Epidemic: [1-24 hours warning] Storm: [warning] Columns 7: As a disaster manager for this country, how would you rank these disasters in terms of priority Using the information in the table, rank the disasters in terms of priority, with '1' being the highest priority. Provide a brief justification for your priority rating. 1. STORM 2. FLOOD 3. MASS MOVEMENT WET 4. EPIDEMIC Reasoning: Storm is noted as the most common disaster in the Philippines. Putting it in a high risk note could be hoped to eliminate the possible dangers that flood and mass movement wet... Columns 4: Rank the disasters in terms of average number affected per disaster during the past 30 years. Use a scale between 1 and 4, with '1' referring to the highest number affected per disaster and '4' referring to the lowest number affected per disaster. Columns 5: Rank the disasters in terms of average cost per disaster during the past 30 years. Use a scale between 1 and 4, with '1' referring to the highest cost per disaster and '4' referring to the lowest cost per disaster. Columns 7: As a disaster manager for this country, how would you rank these disasters in terms of priority Using the information in the table, rank the disasters in terms of priority, with '1' being the highest priority. Provide a brief justification for your priority rating. Reasoning: Storm is noted as the most common disaster in the Philippines. Putting it in a high risk note could be hoped to eliminate the possible dangers that flood and mass movement wet could cause the country. Apparently, as reports note it, storm is the basic source of the other particular disastrous events which could or could not include epidemic in the list. 2. Select a high priority disaster for the remainder of your session-long project. Describe the sectors within your country that would be most vulnerable to your selected disaster. Explain why these sectors would be most vulnerable. Storms are likely to occur within the boundaries of the country that faces the ocean where the wind hits

Lehman Brothers Case Study Example | Topics and Well Written Essays - 500 words

Lehman Brothers - Case Study Example The transaction helps the borrower to receive cash to which security instruments are transferred to the lender. Subsequently, the securities are returned with an excessive interest of around 2 percent. This excess amount is termed as â€Å"haircut†. The accounting system made credits a Payable Account on borrowing cash and debits the same on its repayment. However, the balance sheet entry maintained the securities as assets even on being transferred to their owners. Lehman Brothers increased the levels of â€Å"haircuts† or repo rates to 5 percent and 8 percent on Fixed Income and Equity securities respectively. Transactions of these natures were accounted for by Lehman as â€Å"sales of securities† and the cash received was also not treated as liability. Thus, it showed an inflated financial and asset position of the firm (Dutta, Kaplan & Lawson, 25; Clark). There is a continual set of the relation between the systems of accounting methods practiced in companies and ethical contexts. Ethical procedure in accounting demands the preparation of true financial statements and balance sheets to reflect the true financial position of the company. The company needs to conduct the accounting operations based on the moral code of conducts and must not deviate from it. An ethical accounting system evokes an interest of the investors and other stakeholders of the firm and thus helps in creating loyalty (Karthik). The accountant has diversified roles in the management of frauds. Modern-day accounting practices demand the increasing roles of an accountant as an auditor in the financial firm. The accountants are getting trained on conducting professional audits so as to track the fraudulent practices quite easily. Moreover, the modern accountants also function through consulting bodies to track fraudulent tax practices.

Betty Crocker Chocolate Fudge Cake Mix Marketing Essay

Betty Crocker Chocolate Fudge Cake Mix Marketing Essay A product can be seen as what is offered to consumers as an end result after the manufacturing process to satisfy a want or need. A product is not only tangible but may be a service. The consumer product Betty Crocker Chocolate Fudge cake Mix can be seen as a shopping product and is purchased when needed for example a birthday party. This product is seen as an easily made because it allows consumers to buy the cake mix already made and only requires four simple steps to complete the cake. This cake mix is 543 grams which serves 12 people so it may be convenient for small occasions. Betty Crocker cake mix is an Australian product made by Australian and imported ingredients and is distributed by General Mills. The ingredients that are used to make this cake mix is Sugar, wheat flour, vegetable oil, cocoa, raising agents, dextrose, thickeners, wheat, starch, emulsifier, whey powder, salt and it contains wheat, soy and milk. There are many variety of flavours that are available that incl ude chocolate fudge vanilla, chocolate mud, devil food, chocolate swirl, vanilla, milk chocolate chunk and reduced fat chocolate fudge. The primary packaging that contains this product is a cardboard box that is 95% percent recycled and the colours used on it are mostly red and yellow which stood out from most of the other brands on the shelf. The cake mix before opened may be kept until a year and after making the cake can be stored up to three days or can kept in a freezer for three weeks. Betty Crocker offers other products within its product line such as cupcakes, brownies, cookies, shakers and muffins. Betty Crocker has many other products within its product mix as well such as fruit snacks, potatoes, salads, gold medal flour, cereal products and yogurt. The branding of Betty Crocker includes a symbol which is a red spoon that has the brand name Betty Crocker written in it. The red spoon is Betty Crockers guarantee of quality, great taste and convenience. This brand is trademar ked due to the  ® shown after the brand name Betty Crocker. The labeling of this product includes mostly everything that is required such as the registered trade mark, the size of the package, nutritional features, number of servings, instructions on how to make the cake, the expire date, and the name, address the phone number of the distributor. Price is known as the exchange value a consumer gives for a product. Betty Crocker uses promotional pricing such as price leaders to promote their product for example in Coles Betty Crocker cake mix original price is $4.99 and is discounted to $4.87, this pricing method is seen as an odd-even pricing method, were customers look at this price and think $4.99 this product is on sale and do not look at it as $5.00. Betty Crocker also uses special event pricing which they set their prices low when there is a special event for example on Mothers Day. Betty Crocker uses non-price competition even though there prices are discounted they are still higher than competing products around them such as White Wings who sell their products originally for $4.73 and discount it to $4 and Greens Who sell their products for $2. This can be seen as a benefit for Betty Crocker as they may be able to get more customer loyalty. Betty Crocker cake mix and similar companies that produce cake mixes can be see n as an oligopolistic market due to all of them cutting down prices to gain a competitive edge. For example the Betty Crocker cake mix at Coles is shown to be discounted along with all the other competing companies next to it such as White Wings. Demand Curve e.g. For most products, the quantity demanded goes up as the price goes down and goes down as the price goes up. Thus, there is an inverse relationship between price and quantity demanded. Place is simply the location of where a customer can find a product that they need. Marketers need to make sure that they provide the product they are selling to the right target market in the correct location. Betty Crocker cake mix can be found in general merchandise stores such as Coles, Woolworths and franklins. Betty Crocker cake mix in Coles is placed in the aisle were the cake mixes are and is found next to the flour and similar products such as White Wings. It is placed in the middle, top and bottom of the shelf; this makes it easier for customers to find what type of cake mix they want without moving up and down the aisle. Promotion is seen as the way a product is advertised to its target market. Betty Crocker promotes its product on their website. They offer sales promotion such as coupons that you can print out if you join their website which you can save $1.00 of any Betty Crocker purchase. If an order is placed online they also offer 10% discount for a party order. Their website also offers discounted items that are on special weekly if anything is ordered online. Most of Betty Crockers cake mixes also provide information on cupcakes on the box in order to promote their cupcakes. Their website offers information on what to make using their products on special occasions such as Valentines Day, Birthdays and Fathers Day. They also use stickers on their products that say Prices are down to grab attention the consumers attention. Competitive product advertising is also done for Betty Crocker though advertising their product on television. The most recent add for Betty Crocker was in 2009 on a chocolate cake mix, and was directed towards mothers and children. They showed that their product is made easily and even children can help their mothers into baking the cake. SWOT ANALYSIS Strengths Company Logo- The red spoon is well known and popular Marketed through a well known food processing company (General Mills). Many different products to choose from, they do not just specialise in one area Offer food range for all target markets such as children, parents and elderly and also offer a healthy range such as fruits and salads. Gluten free products for people who are health conscious Weakness Lowered prices Poor packaging for example the cake mix box cannot be sealed once opened Dependant on the US market Threats Competitors lowered prices Cake shops such as Michaels Patisserie who sell already made cakes Opportunity Milkshakes Ice-cream cakes Provide already made cakes than just cake mixes Introduction General Mills in a food processing industry. It makes products such as Baking Mixes, yogurts, snack foods, ice cream and cereals. They are known to market many well known brands, one of them including Betty Crocker.

Thomas Jefferson Essay -- essays research papers

Introduction Thomas Jefferson spent most of his career in public office and made his greatest contributions to his country in the field of politics. He loved liberty in every form, and he worked for freedom of speech, press, religion, and other civil liberties. Jefferson was the 3rd president of the United States and best remembered as a great president and as the author of the Declaration of Independence. Jefferson's interests and talents covered an amazing range. He became one of the leading American architects of his time and designed the Virginia Capital, the University of Virginia, and his own home, Monticello. He greatly appreciated art and music and tried to encourage their advancement in the United States. He also won lasting fame as a diplomat, a political thinker, and a founder of the Democratic Party. Early Life Jefferson was born on April 13, 1743, at Shadwell, the family farm in Goochland County, Virginia. He was the third child in the family and grew up with six sisters and one brother. Two other brothers died in infancy. His father, Peter Jefferson, had served as surveyor, sheriff, colonel of militia, and member of House of Burgesses. Thomas' mother, Jane Randolph Jefferson, came from one of the oldest families in Virginia. 	Thomas developed the normal interests of a country boy, such as hunting, fishing, horseback riding, and canoeing. He also learned to play the violin and to love music. When Jefferson was fourteen, his father died. Since he was the oldest son he became the head of the family. He inherited more than 2,500 acres of land and 20 slaves. His guardian, John Hairvie managed the estate until Jefferson was twenty-one. 	At the age of nine, Jefferson began studies under a tutor. He learned Latin, Greek, and French. In 1760, at the age of sixteen, he entered the college St. William and Mary at Williamsburg. There, young Jefferson met two men, William Small and Judge George Wythe, who would have a great influence on him. Small was a professor of mathematics at the college. Small introduced his "...eager young disciple...(Worldbook)" to Wythe, one of the most experienced lawyers in the province. Through Small and Wythe, Jefferson became friendly with Governor Francis Fauquier. These four spent countless evenings at the governor's mansion, talking and playing chamber music. 	Jefferson spent two yea... ... Jefferson prepared a written vocabulary of Indian language. He arranged for the French sculptor Jean Houdon to come to America to make a statue of George Washington. Jefferson also posed for Houdon and for the famous American portrait painter Gilbert Stuart. He enjoyed playing the violin in chamber music concerts. Jefferson also founded the University of Virginia, "Of which he was very proud (Internet)". He died in 1826, and left his family deep in debt. The Executor's Sale in the winter of 1827 put up for sale 130 of his slaves. They sold all of his possession's in three years. Conclusion 	Thomas Jefferson was a great and powerful leader who led a full and successful life in America. Even as a young boy, Jefferson was an independent thinker, which led him into a career in politics. Jefferson also was a great writer and inventor. Some of his writings include the Declaration of Independence and the Bill for Establishing Religious Freedom, both which shaped the nation into what it is today. Jefferson helped set a standard for the United States as well as the rest of the world. Without him, the United States would not be the land of justice, liberty and the free.

News About Complaint of Cafe de Coral

Introduction Cafe de Coral is one of the popular restaurants in Hong Kong. However, it also has some customer complaints. In this report, it will talk about one of the case of it. The contents include the background of Cafe de Coral, the causes of the customer complaint, which elements of procedural and personal sides of customer service were not fulfilled by the concerned service provider. Last one is what would we do to turn the dissatisfied customers to become satisfied ones, or motivate them to become loyal customers. News contentIn this article, Miss Tse who ordered a hot pot meal in Cafe de Coral. When she got the meal after twenty minutes, around ten cockroaches run outside from the hot pot. Miss Tse and her family even the other costumers were so scared and felt disgusted immediately. After that, Miss Tse complained to the manager for providing the â€Å"cockroaches† hot pot but the manager said that he or she only changed it to a new one. Also, the manager did not apo logize to her. Finally, Miss Tse got the drawback and complained the Cafe de Coral restaurant through Food and Environmental Hygiene Department.Background of Cafe de Coral Frist ,it will talk about the background of Cafe de Coral. Cafe de Coral Group is a listed company at the Hong Kong Stock Exchange. It is the largest Chinese restaurant chain in the world with business spans the four corners of the world. The group has over 580 operational units specialized in fast food, institutional catering, specialty restaurants, food manufacturing, distribution and other overseas food and beverage businesses. Cafe de Coral is one of the restaurants under Cafe de Coral Group. It is a Chinese restaurant chain.The first Cafe de Coral foothold on Sugar Street, Causeway Bay in 1968. Nowadays, Cafe de Coral has over 140 restaurants and serving more than 300,000 Hong Kong customers on an average day. It seems Cafe de Coral is a popular choice when Hong Kong citizen dinning outside. In additions, Caf e de Coral is a leader in Chinese fast food market in Hong Kong. Cafe de Coral promise that they will continue to thrive on the company philosophy of making customers the topmost priority and constantly outperforming itself. Besides, they will fulfill their motto of â€Å"A Hundred Points of Excellence†.Based on â€Å"A Hundred Points of Excellence†, the staffs of Cafe de Coral make â€Å"customer satisfaction† a top priority and all members of their staff take the concept of â€Å"heartfelt services† to heart. In order to have the regular training activities for employee to strengthen their skills and put team spirit into practice, Cafe de Coral has established the â€Å"Cafe de Coral Management Academy† as its training headquarters. Cafe de Coral also review the service attitudes and performance of staff through an objective â€Å"mystery shoppers† program. This practice helps enhance the quality of services.The service that Cafe de Coral has provided is catering. It is tangible. It can be measured , weighed, inspected, touched, smelled and tasted . And their target market is Hong Kong citizen, especial is Chinese . Cafe de Coral is very common in Hong Kong , the branches of Cafe de Coral are throughout Hong Kong. Moreover, the cost of catering is very cheap and the waiting time of foods is short. It attracts a lot of students and working people to dinning here. The case of complaint and the element of procedural and personal side of customer serviceIn this article, Miss Tse who ordered a hot pot meal in Cafe de Coral. When she got the meal after twenty minutes, around ten cockroaches run outside from the hot pot. Miss Tse and her family even the other costumers were so scared and felt disgusted immediately. After that, Miss Tse complained to the manager for providing the â€Å"cockroaches† hot pot but the manager said that he or she only changed it to a new one. Also, the manager did not apologize to her. Fin ally, Miss Tse got the drawback and complained the Cafe de Coral restaurant through Food and Environmental Hygiene Department.There are some causes of the customer complaint. Firstly, around ten cockroaches run outside from the hot pot. This cause is reflected this Cafe de Coral restaurant in North Point is very dirty. Secondly, the manager did not apologize to Miss Tse. The manager did not respect the customer obviously and Miss Tse so angry about that. In this case, there are some elements of procedural sides of customer service were not fulfilled by the concerned service provider. The element of timeliness was not fulfilled. Miss Tse waited twenty minutes for the meal, also not many costumers in this restaurant.The service of this restaurant cannot satisfy the customer expectation. In quick service restaurant, efficient service is essential. Unfortunately, this fast-food restaurant cannot provide a quick service to Miss Tse. There is no reason that this restaurant provide the foo d slowly. Because the staffs were not busy in that time so they should provide the food in standard time. The element of anticipation was not fulfilled. Miss Tse felt disgusted after many cockroaches run outside from the hot pot. The manager should apologize to Miss Tse but he or she did not say that.The manager did not be one step ahead of Miss Tse’s needs because Miss Tse expects that the manager apologize to her and helped her to move out the hot pot but the manager did not meet her expectation. The element of communication was not fulfilled. The manager did not ask Miss Tse some question and try to improve the service. For example, the manager did not comfort Miss Tse and also asked her that did she need some help so Miss Tse has emotional block toward the manager like anger. Moreover, the manager failed to seek and encourage the feedback.For example, the manager did not ask anything before Miss Tse left. The manager did not seek any improve feedback from Miss Tse. There are 7 points about the personal dimension: attitude of body language, tone of voice, selling skill, attentiveness, guidance and product knowledge. In this case, there are some elements of personal side of customer service were not fulfilled by concerned service provider. Firstly, there is a poor attitude of the manager. When Miss Tse call the manager to handle this case, but the manager say that she can only change the hot pot and take away the pot.It is no any apologize to Miss Tse. It is very important that the restaurant should provide the clean food to the customers. Unfortunately, they cannot do this principle. Also, when the customers complained to the restaurant, they had a poor attitude to face Miss Tse. The manager took away the hot pot without any apologize. The manager was very not respect to Miss Tse. Moreover, after Miss Tse complained the hot pot was having ten cockroaches, the manager just said that he or she had changed a new hot pot to you. The manager spoke to Miss Tse with poor tone of voice.The manager should apologize to Miss Tse with appropriate tone of voice but the manager did not do that. The manager did not feel sorry for Miss Tse and the manager did not treat Miss Tse as a loyalty costumer. Finally, the manager did not take care the feeling of the Miss Tse and the other costumers. After Miss Tse saw many cockroaches run outside from the hot pot, she was already felt very nausea and disappointed with the restaurant. She expected the manager will apologize and gave her interpretation to calm down herself. But the manager cannot meet her expectation. And also did not give any feedback to Miss Tse.To fulfill the dissatisfied customers If we were the manager of the concerned organization, we would follow some steps below. There is complaint in the company. We need to turn the dissatisfy customers to become satisfied ones, or even motivate them to become loyal customers. Since the poor customers services will bring lots of negative effects to the company. Customers will share their experiences to their family and friends. Lastly, company will be lost over 20% of their customers each year. That is important for the company to act how to dispose the complaint. Now, there are some points to dispose the complaint.The first one, we need to express concern about the complaint. We would like to introduce ourselves . And then invite them to the place where are away from the restaurant. Avoid affect other customers. Next point, we should listen to the customer what they are happen. To the time, we should keep calm and don’t interrupt the customer’s speech. We also observe the customer’s emotional. Such as, we should observe at their body language and tone. The important the think that is we also need to down the notes for dispose the problem before. The second one, we need to confirm that we should understand the problems of the complaint.We should repeat, their speech to exhibit we understand. For exampl e, Miss, there are many cockroaches came out from the pot’s edge, right? In this part, we should be politely to settle her angry, and this is repeat question skill. It can avoid for misunderstand problem. The third one, we need to act consensus with customer. This means that we should be advice some solution which is agreement of customer. Such us, we give them some money for apologize and give them some coupons for buy food after. And then, we promise that we will as soon as possible to solve.If the customers do not agree with our suggestion, we will have further discussion with customer. We will seek the best solution to deal with the problems. Lastly, we need to solve the problems quickly. We should set the times to deal with the problems. For examples, we need to solve the problems less than 5 day. And then, we should review this problem with all the staff. Finally, we try our best to advice this problem will happen at next time, and give a high-quality service and produc t. To sum up, we need to group moment of truth. We should turn the unfavorable time to become favorable time.Also, we create a favorable time to increase company’s sales and create after moment, of truth to keep the customers. Since, moments of truth will affect company’s development after, so that it is important to the company. Conclusion To conclude, dispose the complaint of costumer efficiently is the responsible of the service provider so that the service provider can improve their service quality and the tackle the main problem of the costumer. If the service provider improve their service quality and establish word of mouth among the costumer, the costumer will be satisfied by the good service and turn the costumer become a loyalty one.

Wife Of Bath Essays - Fiction, Literature, Kingdom Hearts Characters

Wife Of Bath Essays - Fiction, Literature, Kingdom Hearts Characters Wife Of Bath The Wife of Bath, Dame Alice is quite a spiteful woman even though she desires only a few simple things in life; power and control. Through her prologue and tale, she makes mirror images of herself , which reflects the person who she really is. Dame Alice desires the obvious in life, but what she most desires above all is being more powerful than her man, her spouse, and her lover. In a relationship, she wishes to be dominant, the one who has the last to say, the one who has control over all things in the relationship. This can be first seen in her prologue, I'll have a husband yet who shall be both my debtor and my slave and bear his tribulation to the grave upon his flesh, as long as I'm his wife. For mine shall be the power all his life over his proper body, and not he(55-59). It is then shown again in her tale when knight returns the castle and fulfills the task assigned by the queen, a woman wants the self-same sovereignty over her husband as over her lover, and master him; he must not be above her (174-176). Yet another example of Dame Alice's wish to be dominant is presented later in the tale told by her. The old hag, after marrying the knight, gives him a choice. It was either to have her old and ugly but faithful o r young and pretty but wonder off. You have two choices; which one will you try? To have me old and ugly till I die, but still loyal, true, and humble wife that will never displease you all her life, or would you rather I were young and pretty and chance your arm what happens in the city where friends will visit you because of me, yes, and on other places too, maybe.(309-316) By comparing the Wife of Bath's prologue to her tale, it is quite obvious that Dame Alice wants to be the old hag. In some aspects, Dame Alice can be said to be jealous of the old hag. After all, the hag was given power and dominance over her husband. In Dame Alice's true life it was not completely true. The husbands that Dame Alice had, three of them were good and two were bad. (92) The three that she had were called 'good' because they were rich and old(93) Dame Alice had complete control over them. But for her fourth and fifth husband, there was another story. The fourth one cheated on her and the fifth one, Johnny, she loved most, the one I took for love and not for wealth(339) And it is because she loved him so that she gave up everything to Johnny. I handed him the money, lands, and all that ever had been given me before; this I repented later. . .(401-403) From this it can be seen that Johnny had the upper hand. And of course, this is not what Dame Alice desire. However, in he r tale, the old hag has the power in the relationship. She is given the choice of what to do and when to do it, you make the choice yourself(322). Dame Alice had the option of choosing taken away from her when she gave everything to Johnny. The major similarity between Dame Alice and the old hag is the appearance. Both Dame Alice and the hag are not very attractive and both are old. Dame Alice is describes herself as I was forty then, to tell the truth. But still, I always had a coltish tooth. Yes, I'm gap toothed; it suits me well(394-396). The old hag is described by the knight in the tale as old, and so abnomably plain, so poor to start with, so low-bred to follow(236-237). The old hag is then described as being old and fouler then a fen(303). After Dame Alice's tale is told, it is simple to see that all she wants is what every woman wants in a relationship, the self-same sovereignty over her husband as over her lover, and master him; he must not be above her.(175,tale) And it is because of this desire for power that Dame

Fixed Expressions Quiz in English

Fixed Expressions Quiz in English English uses a number of fixed expressions in everyday conversations and writing. For example: Im going to go come rain or come shine.To tell you the truth, I dont enjoy going to parties. The following quiz provides a number of fixed expressions. Each fixed expression has one or two wrong word(s) in it. Find the word(s) and write it (them) down. To help you integrate these expressions when you speak English, see if you can translate the expressions into your own language. Once you have translated the phrases, think of ways that you would use them in your language and try to translate back into English. Fixed Expressions Quiz Im afraid thats never come into my mind.Hes so happy as a clam since he met Linda.You decide. Its up for you.Could you put in a good sentence for me with the boss?What of the world do you mean?Shes so very pleased of her new car.I can assure you that it is a happiness to deal with you.Jack feels very strong about the need for a new park in town.It has showed to our attention that your daughter has missed five classes.Id like to thank you for behalf of our company.That listens like a wonderful opportunity!Hes got mixed feelings with his new school.Im sorry. I didnt keep that. What did you say?Thank you as much for inviting me to the party!Could you hold up a moment, please? Answer Key Each mistake is in  bold  with the correct word following in  italics. Im afraid thats never  come into  entered  my mind.Hes  so  as  happy as a clam since he met Linda.You decide. Its up  for  to  you.Could you put in a good  sentence  word  for me with the boss?What  of  in  the world do you mean?Shes so very pleased  of  with  her new car.I can assure you that it is a  happiness  pleasure  to deal with you.Jack feels very  strong  strongly  about the need for a new park in town.It has  showed  come  to our attention that your daughter has missed five classes.Id like to thank you  for  on  behalf of our company.That  listens  sounds  like a wonderful opportunity!Hes got mixed feelings  with  about  his new school.Im sorry. I didnt  keep  catch  that. What did you say?Thank you  as  so  much for inviting me to the party!Could you hold  up  on  a moment, please?

Rhetorical Analysis of news articles about recent political events in Essay

Rhetorical Analysis of news articles about recent political events in tunisia, egypt, libya, and syria - Essay Example In particular, this paper shall study the use of the metaphor Arab Spring by the news media. This paper is being carried out in order to analyze the term and its application within the news media, including its current understanding in the Arab context. The term Arab Spring was first used by George Packer in his article ‘Dreaming of Democracy,’ published in the New York Times in March, 2003. This term is mostly a western media construct, one which is largely associated with the incidents of uprising and rebellion among various Arab nations. In the article by Packer, the author declares that in the aftermath of the 9/11 attacks, the US launched its War against Terror and labeled various countries in the Arab as primary supporters of terrorism, including countries like Iraq and Afghanistan. These countries were also dominated by dictatorial leaders who were bringing their people significant hardships. Many Arab countries, especially those in the Middle East, according to the Western media, were in conditions ripe for revolution and political change. In other words, a possible Arab spring was already in place. This implied a time where the people could ventilate their goals and push against the tight hold of their governm ents. As such, Arab spring became a term which represented change for Arabs who were suffering under dictatorial regimes. Most of the articles (McCann, Farrell, Kershner, MacIntyre, Fox News, Strauss) declare that countries like Libya, Tunisia, Syria, and Egypt have long been under the influence of dictatorial leaders. Moreover, these leaders have built a reputation of prolonged leadership or dominance in their countries (McCann). They have amassed great wealth at the expense of the people, and as a result, the economic status of their people has generally been unfavorable. These countries have also suffered great poverty; moreover, various issues in human rights abuses have become apparent during the reign of their

Critical Evaluation of the Three Approaches to International Human Essay

Critical Evaluation of the Three Approaches to International Human Resource Management - Essay Example This research will begin with the statement that businesses are no more restricted by boundaries. Most of the large companies of the world have been witnessed to carry out an important part of their business functions presently outside the boundaries of their respective countries of source. There are various organisations attempting to make their presence powerful and prominent in other countries, especially overseas. The success or the failure of such organisations largely depends on their human resources and their management. Human resources are considered to be an integral and crucial part of an organisation. The success of an organisation depends on the management of its resources related to production but it is greatly reliant on the way it manages its workforce or human resources. Proper management of the human resources would facilitate in triggering and delivering the actions desired by the organisation. These desired actions contribute significantly towards the success of th e organizations. Cross-cultural approach refers to the assessment or rather the evaluation of the behaviour related to the human resources in a particular organisation. The carrying out of businesses is progressively growing to be further global by expanding in various countries and so it has become an indispensable part to manage the human resources in this global perspective. It becomes quite necessary to manage and to control the human resources of the other countries and this is where International Human Resource Management comes into play.... It becomes quite necessary to manage and to control the human resources of the other countries and this is where International Human Resource Management comes into play (Schuler & et. al., 2002). Human Resource Management (HRM) and International Human Resource Management (IHRM) differ in two vital areas. HRM does not need to deal with the complications of functioning in various countries involving different cultures like IHRM. Secondly, HRM in the domestic context is engaged with workforce that falls under the national boundary whereas IHRM requires to handle and to manage the workforces of three national groups, that is firstly, the home country where the headquarter is situated, secondly the country where any subsidiary would be situated and thirdly the other countries which cater to the finance, labour or research as well development (Pattberg, 2006). It was stated by Taylor & et. al. (1996) that IHRM was treated as a structure of the Multinational Enterprises (MNEs) which compris es certain diverse behaviours, procedures and operations that are carried out with the intention of drawing, sustaining and building up of a workforce or rather human resources in the MNEs. Schuler and Tarique (2007) stated IHRM to be the effectual way of controlling and handling the human resources in the international markets. This is done for the MNEs in order to obtain a chief basis of competitive advantage along with attaining international success. It was suggested by Milliman & et. al. (1991) that IHRM needs to be put into practice with a professional approach of ‘flexible and fit’ in order to make certain of the suitable harmonisation and management among the companies and its respective